Products
Dialer Widget
A dialer widget is a software element embedded within a call center's CRM (Customer Relationship Management) system. It simplifies call initiation by providing click-to-call functionality directly within the agent's workspace.
This is one of the fastest and easiest ways for call center agents to contact customers directly by telephone, with just one click of a button from your CRM system.
How does Dialer Widget Works
Essentially, click-to-call lets you make phone calls by clicking a phone number instead of having to actually dial the phone number. It may not seem like you're saving a ton of time, but imagine a sales team or outbound contact center team that makes hundreds of phone calls a day. That really adds up.
Implementing a click-to-call button on your crm can be as easy as applying a WordPress plugin like the call now button, and it’s one of the simplest ways to contact customers directly from your contact center or call center application.
Dialer widget integrates seamlessly with your CRM, allowing agents to launch outbound calls with a single click. Integrated dialing allows a customer’s entire contextual record to pop up on the agent's screen as they're talking to the customer.
Features of Dialer Widget
Dialer widget (also known as click-to-dial, click-to-talk, or click-to-text) allows agents to make phone calls in real-time using VoIP (Voice over Internet Protocol) technology—just by clicking a button. Here are some features of dialer widget:
Click-to-Call
The most prominent feature is the ability to initiate calls with a single click on a phone number displayed within the CRM record. This eliminates the need for agents to manually dial numbers, saving time and effort.
CRM Integration
The widget is integrated by loading the plugin that we have provided from your CRM. Initialize it in your CRM, make call button and get started.
Realtime Dashboard Monitoring
Monitor everything happening in your agents like active calls, total calls, call status and agents status in real time through dashboard.
Spy, Whisper and Barge
Supervisors can listen, coach agents live call without being heard by the customer, and intervene in live calls between agent and customers.
Call Recording
The conversation between customer and agent is recorded, so that it can be stored, retrieved and evaluated, according to business needs.
Call History Report
Generate call history reports that provide detailed records of all outgoing calls. These reports offer valuable insights into agent performance, customer behavior, and overall call center operations.
Benefits of Dialer Widget
Dialer widget offers a multitude of benefits for both businesses and customers, making it a valuable tool for communication. Here's a breakdown of the key advantages:
Increased Agent Productivity
Dialer widget functionality streamlines the calling process, allowing agents to spend more time on actual conversations and less time on manual dialing.
Improved Data Accuracy
Direct integration with the CRM eliminates the possibility of misdialing numbers and ensures agents have access to accurate customer information.
Enhanced Agent Experience
Dialer widgets provide a more streamlined and user-friendly experience for agents, reducing the number of software applications they need to navigate.
Reduced errors
Dialer widget avoids the possibility of mistyping a number and reaching the wrong party.
Improved conversions
For businesses, click-to-call button can make it easier for potential customers to connect, potentially leading to more sales or inquiries.
Data Tracking and Analysis
Dialer widget solutions offer analytics that can track how many people click the button, which pages they were on, and even the time of day clicks occur.